In
signing your agreement to these Terms of Business, you confirm that
you are the legal owner / loaner of the animal referred for
treatment and that all information provided on the Consent Form is
correct.
All
animals treated by Kirsty Rawden Veterinary Physiotherapy require a
signed and dated Veterinary Consent Form. This will be obtained
from your vet by Kirsty Rawden Veterinary Physiotherapy or can be
downloaded from this site and obtained yourself.
Kirsty
Rawden Veterinary Physiotherapy reserves the right to refuse
treatment to any animal.
Whilst
every care is taken of the animal undergoing treatment, all animals
receive treatment at their owner’s risk.
Payment
for services is due on the day of the treatment. Payments must be
made in cash or via bank transfer to the account name ‘Kirsty
Rawden Veterinary Physiotherapy’ account number: 24386597 sort
code: 09-01-29.
When you
need to cancel an appointment a minimum of 24 hours’ notice is
required otherwise the session fee will be charged in
full.
If your
animal has an infectious/contagious condition or open wounds you
are required to inform us with at least 24 hours notice and
reschedule your appointment. Your animal must have been free from
symptoms of sickness for 48 hours before commencing a
treatment.
Owners
are required to notify Kirsty Rawden Veterinary Physiotherapy if,
during a course of treatments, the animal’s condition worsens, or
if the veterinary surgeon advises that the treatment is to be
stopped or suspended.
We
kindly request that you have your animal as clean
and dry as possible prior to
treatment.
Kirsty
Rawden Veterinary Physiotherapy reserves the right to use video
footage/photographs taken during sessions.
Privacy
Policy: The personal data that we collect about you will
include data relating to your name, address and contact details,
and the health/medical history of your animal. This data is
collected as a way of identifying individual clients. All data will
be stored securely and kept for up to 7 years (required for
insurance purposes) and will be used by Kirsty Rawden Veterinary
Physiotherapy for communication with you. Paper records will be
stored securely in locked storage and electronic records will be
stored on an external hard drive, locked securely when not in use.
The data collected will be used as a record of your animal’s
treatment and any changes that may occur in their health. You have
the right to request access to your data, request corrections (if
any errors in the data are identified) or deletion at any time.
Information will be shared ONLY with your animal’s vet or other
veterinary professionals involved in their care for the purposes of
keeping them informed of progress and changes with
therapy.
