Terms of business

Terms of Business

In signing your agreement to these Terms of Business, you confirm that you are the legal owner / loaner of the animal referred for treatment.
All animals treated by Kirsty Rawden Veterinary Physiotherapy that are under treatment from the vet require a signed and dated Veterinary Consent Form. This will be obtained from your vet by Kirsty Rawden Veterinary Physiotherapy or can be downloaded from this site and obtained yourself.
Kirsty Rawden Veterinary Physiotherapy reserves the right to refuse treatment to any animal.
If your animal has UNDIAGNOSED LAMENESS they must first see a vet. You must notify Kirsty ASAP to rearrange your appointment if your animal develops a lameness prior to your appointment. Treatment can commence once the vet is happy and gives written consent.
Whilst every care is taken of the animal undergoing treatment, all animals receive treatment at their owner’s risk.
Payment for services is due on the day of the treatment. Payments must be made in cash or via bank transfer to the account name ‘Kirsty Rawden Veterinary Physiotherapy’ account number: 24386597 sort code: 09-01-29.
When you need to cancel an appointment a minimum of 24 hours’ notice is required otherwise the session fee will be charged in full.
If your animal has an infectious/contagious condition or open wounds you are required to inform us with at least 24 hours notice and reschedule your appointment. Your animal must have been free from symptoms of sickness for 48 hours before commencing a treatment.
Owners are required to notify Kirsty Rawden Veterinary Physiotherapy if, during a course of treatments, the animal’s condition worsens, or if the veterinary surgeon advises that the treatment is to be stopped or suspended.
We kindly request that you have your animal as clean and dry as possible prior to treatment.
Kirsty Rawden Veterinary Physiotherapy reserves the right to use video footage/photographs taken during sessions.
Animals will usually require 48 hours off physical activity so please be mindful of this when booking an appointment.

Privacy Policy: The personal data that we collect about you will include data relating to your name, address and contact details, and the health/medical history of your animal. This data is collected as a way of identifying individual clients. All data will be stored securely and kept for up to 7 years (required for insurance purposes) and will be used by Kirsty Rawden Veterinary Physiotherapy for communication with you. The data collected will be used as a record of your animal’s treatment and any changes that may occur in their health. You have the right to request access to your data, request corrections (if any errors in the data are identified) or deletion at any time. Information will be shared ONLY with your animal’s vet or other veterinary professionals involved in their care for the purposes of keeping them informed of progress and changes with therapy.